Prommt Payment Request FAQ – What is Prommt and why have I received this?
I have received an email and or SMS asking for payment, but see a reference to Prommt. What is this?
Prommt is a remote payments platform used by hundreds of merchants to facilitate payments that would have originally been taken over the phone. It enables us to take payments more quickly and securely via a secure payment page. This ensures we provide our customers with the highest level of security and reliability.
Why we use Prommt instead of asking for card details over the phone?
Taking payments over the phone carries a risk and increased costs with high levels of fraud in recent years. Instead, we as a merchant can simply send a payment request which will direct you the payer to a 3D Secure payments page, allowing you to make payment via card or bank transfer in a more secure manner. This allows you to pay for your hire contract or purchase without sharing your card/bank details. Payment requests are sent via SMS or email.
Is it safe to use?
Prommt adopts the highest standards in payment security compliance. For all card payments, it employs a 3D Secure authentication which adds an additional layer of security to your purchases.
Are card details stored?
We have an upfront express checkout system which will tokenise the card details, allowing them to be used for a later transaction. Tokenization is the process of replacing sensitive data with unique identification symbols that retain all the essential information about the data without compromising its security. The card details are securely tokenised by our payment gateway in a PCI compliant vault and our staff do not have access to the full card details. This is perfectly safe and can be easily opted out of. Once your hire contract is finished and your account has been settled, we can delete your token. You will not be able to make payments without initially agreeing to our Autocharge
Will I receive confirmation that payment has been processed?
Yes, both the merchant and the payer will receive confirmation via email or SMS once the payment has been completed.
Compliant and Secure Merchant data is safeguarded with enterprise level security embedded within the platform and payment journeys. Prommt are PCI Level 1 certified. Customer data is managed in compliance with EU GDPR, UK Data Protection Act 2018 and PIPEDA in Canada. PCI DSS Level 1 Compliant Prommt has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. Card storage and recurring payments are facilitated with tokens, rather than card numbers. Prommt conduct regular audits, vulnerability scans and pen-tests with their independent Qualified Security Assessor. Their Attestation of Compliance (AOC) is available on request.
